Our commitment to cardholders is to simplify this Privacy Policy as
much as possible, but, if you still have doubts, our service channels
indicated below are at your disposal.
For the CMA Consultoria, Métodos, Assessoria e Mercantil S/A, registred with CNPJ under nº 43.819.978/0001-92, based in São Paulo City, State Of São Paulo, on the street Prof. Filadelfo Azevedo, nº 712, Neighborhood Vl. Nova Conceição, CEP 04508-011, (CMA) other business units “CMA Mercados”, “Agência CMA” and “SAFRAS & Mercado”, privacy and security are major priorities and the company is committed to transparency in the treatment of personal information from customers and other people present in its databases.
In this way, this CMA Group Privacy Policy establishes the terms of collection, treatment and use of sensitive information from customers and other people who access the CMA Mercados websites. ( www.cma.com.br ), Agência CMA ( www.agenciacma.com.br ) and SAFRAS & Mercado ( www.safras.com.br ) or any other means of digital communication, including their respective social networks and capture pages (Landing pages).
By consuming the contents and using the services produced by the CMA business units, you are aware that your personal information will be collected in the ways described in this Policy, under the rules of the General Law for the Protection of Personal Data (Lei Federal 13.709/2018).
The CMA, in the role of Data Controller, he is bound by the provisions of this Privacy Policy, namely:
For the CMA Consultoria, Métodos, Assessoria e Mercantil S/A, registred with CNPJ under nº 43.819.978/0001-92, based in São Paulo City, State Of São Paulo, on the street Prof. Filadelfo Azevedo, nº 712, Neighborhood Vl. Nova Conceição, CEP 04508-011, (CMA) other business units “CMA Mercados”, “Agência CMA” and “SAFRAS & Mercado”, privacy and security are major priorities and the company is committed to transparency in the treatment of personal information from customers and other people present in its databases.
In this way, this CMA Group Privacy Policy establishes the terms of collection, treatment and use of sensitive information from customers and other people who access the CMA Mercados websites. ( www.cma.com.br ), Agência CMA ( www.agenciacma.com.br ) and SAFRAS & Mercado ( www.safras.com.br ) or any other means of digital communication, including their respective social networks and capture pages (Landing pages).
By consuming the contents and using the services produced by the CMA business units, you are aware that your personal information will be collected in the ways described in this Policy, under the rules of the General Law for the Protection of Personal Data (Lei Federal 13.709/2018).
The CMA, in the role of Data Controller, he is bound by the provisions of this Privacy Policy, namely:
1. Initial settings
Each time you see a capitalized term in this Policy, it means that it
is a term with a specifically defined meaning. Whenever the terms
“CMA”, “we” or “our” are mentioned, we are referring to the CMA group;
likewise, whenever there is mention of the terms “you”, “your”, we are
referring to You. This Privacy Policy applies to all CMA customers,
prospects and job applicants. We collect your personal data whenever
you:
I. Browse the CMA Mercados website(
www.cma.com.br
);
II. Browse the Agência CMA website ( www.agenciacma.com.br );
III. Browse the SAFRAS & Mercado website ( www.safras.com.br );
IV. Hire or use any of our products or services;
V. Contact us through our service channels;
VI. Get in touch and browse our social networks (Instagram, Facebook, Youtube, Twitter, LinkedIn, Telegram and other social networks that may arise.) This Privacy Policy is applicable to other forms of collection of personal data that allow the provision or improvement of our services. The practices described in this Privacy Policy only apply to the processing of your personal data in Brazil and are subject to applicable local laws, with emphasis on Law nº 13.709/2018 (General Personal Data Protection Law, or "LGPD") from its entry into force.
II. Browse the Agência CMA website ( www.agenciacma.com.br );
III. Browse the SAFRAS & Mercado website ( www.safras.com.br );
IV. Hire or use any of our products or services;
V. Contact us through our service channels;
VI. Get in touch and browse our social networks (Instagram, Facebook, Youtube, Twitter, LinkedIn, Telegram and other social networks that may arise.) This Privacy Policy is applicable to other forms of collection of personal data that allow the provision or improvement of our services. The practices described in this Privacy Policy only apply to the processing of your personal data in Brazil and are subject to applicable local laws, with emphasis on Law nº 13.709/2018 (General Personal Data Protection Law, or "LGPD") from its entry into force.
2. What data do we collect?
For registration in all digital channels of CMA business units, the
following personal data may be requested:
I. Full name;
II. Email addresses;
III. DDD and telephone;
IV. Profiles on social networks;
V. Profession;
VI. Company and market segment in which you work;
VII. Professional subjects/topics of interest;
VIII. Date of birth;
IX. Gender. When you browse our pages (websites and social networks), we also collect: I. IP address of the mobile device used to access CMA services;
II.Interactions made and website usage profile;
III. Technical data, such as URL, network connection, provider, and device information;
IV. Cookies;
V. Device attributes such as ID, operating system, browser and model. Some third parties may provide us with data, in accordance with their own policies, such as: I. Full name;
II. Email adresses;
III. DDD and telephone;
IV. Profiles on social networks;
V. Profession;
VI. Company and market segment in which you work;
VII. Professional subjects/topics of interest;
VIII. Date of birth
IX. Gender. Our services may also generate some personal data such as: I. Customer service history;
II. History of access and use of products and services;
III. Logins and passwords for accessing products and services;
II. Email addresses;
III. DDD and telephone;
IV. Profiles on social networks;
V. Profession;
VI. Company and market segment in which you work;
VII. Professional subjects/topics of interest;
VIII. Date of birth;
IX. Gender. When you browse our pages (websites and social networks), we also collect: I. IP address of the mobile device used to access CMA services;
II.Interactions made and website usage profile;
III. Technical data, such as URL, network connection, provider, and device information;
IV. Cookies;
V. Device attributes such as ID, operating system, browser and model. Some third parties may provide us with data, in accordance with their own policies, such as: I. Full name;
II. Email adresses;
III. DDD and telephone;
IV. Profiles on social networks;
V. Profession;
VI. Company and market segment in which you work;
VII. Professional subjects/topics of interest;
VIII. Date of birth
IX. Gender. Our services may also generate some personal data such as: I. Customer service history;
II. History of access and use of products and services;
III. Logins and passwords for accessing products and services;
3. Data collection procedure
The collection of personal data occurs by filling out forms on
internet pages (landing pages) intended for offering news,
newsletters, bulletins, market information and demonstrations of CMA
services to interested parties.
Consent will always be requested from the user who fills in the form and, based on this consent, their personal data will be processed by CMA, since consent is the free and unequivocal manifestation that the user authorizes CMA to process their data.
By providing their personal data, the user is aware of and in accordance with the terms of the Privacy Policy of the CMA Group and, at any time and at no cost, may revoke their consent.
Consent will always be requested from the user who fills in the form and, based on this consent, their personal data will be processed by CMA, since consent is the free and unequivocal manifestation that the user authorizes CMA to process their data.
By providing their personal data, the user is aware of and in accordance with the terms of the Privacy Policy of the CMA Group and, at any time and at no cost, may revoke their consent.
4. Purpose of use of personal data
CMA uses your personal data to be able to provide a high quality
service and offer you the best products. We detail below the purposes
for which we use your personal data:
I.Send news and newsletters;
II. Send promotional service communications;
III. Provision of services and offering of contracted products;
IV. Answering requests and queries;
V. Contact by phone, email, SMS, WhatsApp, or other means of communication;
VI. Improvement of the services provided by us;
VII. To offer new products and services;
VIII. Operationalization of new products and services;
IX. Marketing, prospecting, market research, opinion and promotion of our products and services, or those of our partners, including offering offers and sending information about products, services, news, functionalities, contents, news and other relevant events for maintaining the relationship with you;
X. Recommendation of new services, products or application features, including partner services that may interest you;
XI. Display of advertising, either on our website, social networks or on third-party websites;
XII. Generation of statistics, studies, research and surveys related to activities and behavior in the use of products or services;
XIII. Preventing and resolving technical issues or security;
XIV. Regular exercise of CMA rights, including presenting documents in judicial, administrative and arbitration proceedings, if necessary;
XV. Compliance with a court order, competent authority or supervisory body;
XVI. Compliance with a legal or regulatory obligation.
II. Send promotional service communications;
III. Provision of services and offering of contracted products;
IV. Answering requests and queries;
V. Contact by phone, email, SMS, WhatsApp, or other means of communication;
VI. Improvement of the services provided by us;
VII. To offer new products and services;
VIII. Operationalization of new products and services;
IX. Marketing, prospecting, market research, opinion and promotion of our products and services, or those of our partners, including offering offers and sending information about products, services, news, functionalities, contents, news and other relevant events for maintaining the relationship with you;
X. Recommendation of new services, products or application features, including partner services that may interest you;
XI. Display of advertising, either on our website, social networks or on third-party websites;
XII. Generation of statistics, studies, research and surveys related to activities and behavior in the use of products or services;
XIII. Preventing and resolving technical issues or security;
XIV. Regular exercise of CMA rights, including presenting documents in judicial, administrative and arbitration proceedings, if necessary;
XV. Compliance with a court order, competent authority or supervisory body;
XVI. Compliance with a legal or regulatory obligation.
5. Personal data sharing
CMA may share the data collected with companies in our economic group,
authorities and regulatory bodies for different purposes, if necessary
and requested.
Data sharing will only be done within the limits of our business and in accordance with this policy and current legislation.
We inform you that the personal data collection forms may be hosted on third-party websites or platforms and the communication pieces sent by CMA may use electronic messaging systems provided by third-party companies that provide these services to CMA.
Data sharing will only be done within the limits of our business and in accordance with this policy and current legislation.
We inform you that the personal data collection forms may be hosted on third-party websites or platforms and the communication pieces sent by CMA may use electronic messaging systems provided by third-party companies that provide these services to CMA.
6. Retention and deletion of your personal data
As long as you are a CMA Customer or Prospect, while using our
products and services and for the entire period in which we store your
personal data, it will be kept in a secure and controlled environment.
When applicable, and even after the cancellation of services or products, we may store your personal data for an additional period for auditing purposes, compliance with legal or regulatory obligations, for the regular exercise of rights or also for the period necessary in accordance with the legal basis that justifies the retention of data.
When applicable, and even after the cancellation of services or products, we may store your personal data for an additional period for auditing purposes, compliance with legal or regulatory obligations, for the regular exercise of rights or also for the period necessary in accordance with the legal basis that justifies the retention of data.
7. Your rights as a holder of personal data
From the entry into force of the LGPD, you, as the holder of personal
data, can exercise your rights against the controllers of your
personal data. We explain in detail below so that you understand in a
clear and transparent way how to exercise your rights and our team
will be ready to respond to any requests.
I. Confirmation of the existence of processing of personal data
The fact that you are a customer or prospect of CMA already means that
we process your personal data, even if this treatment is, among
others, the storage of personal data in a safe and controlled
environment. You can ask us to confirm whether we have processed your
personal data.
II. Access to personal data
You can request that we inform you and provide you with the personal
data that we hold in relation to you.
III. Correction of incomplete, inaccurate or outdated personal data
If you verify that your personal data is incomplete, inaccurate or out
of date, you can ask for correction or supplementation. For this you
will need to send a document that proves the correct and current form
of the personal data.
IV. Anonymization, blocking or elimination of data that is
unnecessary, excessive or treated in non-compliance with the LGPD
If any personal data is processed unnecessarily, in excess of the
purpose for which it is intended or in non-compliance with the LGPD,
you may request that the CMA anonymize, block or eliminate such data,
provided that the excess is effectively verified, the lack of need or
non-compliance with the law.
V. Deletion of personal data processed with consent
If you have given your consent to the processing of your personal data
for specific purposes (and not necessary for the provision of our
services or delivery of our products), you may request the deletion of
this personal data.
VI. Information from companies with which CMA shared or received your
personal data
You can request which third parties we share with or from whom we
receive your personal data.
VII. Information on the possibility of not giving consent and on the
consequences of the refusal
If your consent is required to access or use a certain product or
service, you can ask us to clarify whether it is possible to provide
that product or provide that service without your consent for the
processing of your personal data, or what are the consequences of not
providing the consent for this case.
VIII. Revocation of consent
If you have given your consent to the processing of your personal
data, you can request the revocation of this authorization. The
revocation of consent may result in the termination of the services
provided, but does not prevent the use of (i) anonymized data and (ii)
data whose processing is based on another legal hypothesis provided
for in the LGPD.
To exercise any of these rights, we ask that you contact us by e-mail privacidade@cma.com.br and in order to enforce your rights, we may request proof of your identity, as a security, authentication and fraud prevention measure.
To exercise any of these rights, we ask that you contact us by e-mail privacidade@cma.com.br and in order to enforce your rights, we may request proof of your identity, as a security, authentication and fraud prevention measure.
8. Cookie Policy
We can record the activities you carry out when using our website
through Cookies, which are text files sent to the equipment used by
the user to access the CMA websites and which are stored there.
These files contain information related to the user's navigation through the sites and are used to improve this user experience.
By accessing the CMA websites and consenting to the use of cookies, the user acknowledges and accepts the use of a navigation data collection system with the use of cookies on their access device, provided that the user is able, at any time and without cost, change permission, block or refuse cookies used by CMA websites.
These files contain information related to the user's navigation through the sites and are used to improve this user experience.
By accessing the CMA websites and consenting to the use of cookies, the user acknowledges and accepts the use of a navigation data collection system with the use of cookies on their access device, provided that the user is able, at any time and without cost, change permission, block or refuse cookies used by CMA websites.
9. About data security
All information collected is stored on servers hosted in the CMA Data
Center with a modern and robust infrastructure, following information
security standards practiced by the market, in addition to active
physical and logical security.
Personal data may also be stored by other means of technology that may arise in the future, always aiming at improving and improvement of our services and security.
We treat the security of your personal data with the utmost care, using internationally adopted standards and best practices, such as: I. Continuous monitoring of the environment;
II. Continuous analysis and testing of information security in our systems, carried out by internal and external teams;
III. Periodic audits
Personal data may also be stored by other means of technology that may arise in the future, always aiming at improving and improvement of our services and security.
We treat the security of your personal data with the utmost care, using internationally adopted standards and best practices, such as: I. Continuous monitoring of the environment;
II. Continuous analysis and testing of information security in our systems, carried out by internal and external teams;
III. Periodic audits
10. International transfer of personal data
Some of your personal data, or all of them, may be transferred abroad,
for example when they are stored on cloud computing servers located
outside Brazil. For this, we observe all the requirements established
by current legislation and adopt the best security and privacy
practices to guarantee the integrity and confidentiality of your
personal data.
11. Changes to the CMA Group Privacy Policy
CMA reserves the right to modify this Privacy Policy at any time.
As we value transparency and relationship with holders, whenever any relevant condition of this Privacy Policy is changed, these changes will be valid, effective and binding after the new version is posted on our website or sent by email to you.
By continuing to use our products and services after a change in the Privacy Policy, you agree to the new conditions - but you can always express your disagreement through our service channels, if applicable.
In cases where changes to this Privacy Policy result in changes in personal data processing practices that depend on your consent, we will ask for your consent to the new terms of the Privacy Policy in relation to the processing of data and indicated purposes.
As we value transparency and relationship with holders, whenever any relevant condition of this Privacy Policy is changed, these changes will be valid, effective and binding after the new version is posted on our website or sent by email to you.
By continuing to use our products and services after a change in the Privacy Policy, you agree to the new conditions - but you can always express your disagreement through our service channels, if applicable.
In cases where changes to this Privacy Policy result in changes in personal data processing practices that depend on your consent, we will ask for your consent to the new terms of the Privacy Policy in relation to the processing of data and indicated purposes.
12. About Consent
Throughout this Privacy Policy, we inform you that some personal data
will only be collected with your consent.
By reading this Privacy Policy and clicking, at the end, on "I have read, I am aware of the conditions for processing my personal data and I provide my consent, when applicable, as described in this Privacy Policy.", you consent to the processing of personal data in the forms indicated here.
It is worth remembering that the processing of your personal data is a necessary condition for us to provide our services and deliver our products to you. If you have questions about any of the terms explained here, we are available in our service channels to help you.
By reading this Privacy Policy and clicking, at the end, on "I have read, I am aware of the conditions for processing my personal data and I provide my consent, when applicable, as described in this Privacy Policy.", you consent to the processing of personal data in the forms indicated here.
It is worth remembering that the processing of your personal data is a necessary condition for us to provide our services and deliver our products to you. If you have questions about any of the terms explained here, we are available in our service channels to help you.
13. Do you have any doubt? Contact us!
If after reading this Privacy Policy you still have any questions, or
for any reason need to communicate with us about matters involving
your personal data, you can contact our Person in Charge for the
Processing of Personal Data:
E-mail: privacidade@cma.com.br
We hope we have helped you better understand how we treat your data and we are available to clarify doubts and continue with an honest and transparent work.
E-mail: privacidade@cma.com.br
We hope we have helped you better understand how we treat your data and we are available to clarify doubts and continue with an honest and transparent work.
Grupo CMA
Rua Professor Filadelfo Azevedo, 712 – Vila Nova Conceição – São Paulo – SP
CEP: 04508-011 – Telefone: 55 11 3053-2600 –
www.cma.com.br